Answer:

Upon your arrival:
Our guides will surely be waiting for you at the airport upon your arrival. However, if for some extraneous reason you cannot find our tour guide upon arriving at the airport, then please call our toll free number for help. It would be wise to keep a contact list with our office number on it in an accessible place in the unlikely event that you have a problem.

At scenic areas:
Some of the popular tourist spots in China can be crowded during the peak seasons and China's public holidays. Some guests may lose their guide in a crowd. When you find the guide is not with you and can not find he or she in the immediate area, please follow the following steps:

1. First of all, "Don't Panic". Relax and breathe. Realize that your guide is not far away and he or she is actively looking for you. You will be found soon.

2. Secondly, stay where you are and let the guide find you. Do not move far away. This will ensure that you are found in a timely manner.

3. Lastly, if there seems to be a problem with your guide finding you, find the nearest phone and call our free toll number and your travel advisor will help you to find the guide.